Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to service@rokertime.com.

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Pre Sale Questions

Our shipping options cater to various needs, including standard, express. This ensures that you can choose the best option for your schedule and budget.Products in stock at US stores will be shipped from our supplier's Amazon store.

Once your order is placed, it will be processed within 1-3 business days. Delivery timeframes depend on the shipping option chosen, with standard shipping typically taking 5-7 business days, express shipping taking 2-3 business days.

If your order is damaged during transit, please contact our customer service team immediately (service@rokertime.com). We will arrange for a replacement or refund, depending on your preference. Be sure to retain the damaged items and packaging as evidence, as they may be required for the investigation.

We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging, and the return shipping costs will be the responsibility of the customer.

Yes, we cater to both wholesale and trade customers. Our bulk pricing and volume discounts make it easy for businesses to stock up on our products. For more information, please contact our sales team.

Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor your package's journey and stay informed about its estimated delivery date. You can also contact our customer service team for additional assistance if needed.

For more questions, you can click the button below to contact us. Leave your inquiries with us, and we will get back to you as soon as possible.

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